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SHIPPING & RETURNS

PLACING AN ORDER

By placing an order on the Website, you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order.

Before you place an order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the “Shipping Confirmation” e-mail.

If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost.

In such case, you will be required to re-enter your selection of products to the shopping bag.

ORDER CONFIRMATION

TIMBU receives your order when you click the “CHECKOUT”  button in the checkout. When TIMBU has received your order, you will receive an e-mail with your “Order Confirmation” including your order number, details of the product you have ordered from us, your payment details and delivery details.

Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you.

ACCEPTANCE & SHIPPING CONFIRMATION

Once the order has been processed, a ”Shipping Confirmation” e-mail will be sent with all relevant information about your order.

The “Shipping Confirmation” is our acceptance of your order.

PRICES AND SHIPPING CHARGES

All prices on the Website are stated excluding shipping charges but including Spanish VAT.

The prices and any shipping charges shown on the Website may vary from time to time and TIMBU is not bound by the price until TIMBU has accepted the order by sending the “Shipping Confirmation” to you.

TIMBU always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase.

Please also note that TIMBU may cancel the order even if it has been accepted by TIMBU under the condition that you realized or should have realized that the price information was incorrect.

Shipping charges for your order are shown at the checkout stage.

PAYMENTS

The following payment methods are accepted:

CARD PAYMENT (STRIPE)

TIMBU accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner Stripe. All transactions are encrypted and 100% secure.

PAYPAL

You can choose to pay with your Pay-Pal Credit or through a credit – debit card connected to your PayPal account. For more information, visit www.paypal.com.

Please note that when paying with PayPal your shipping address needs to be your registered residence.

SHIPPING & RETURNS

Shipping cost and time is estimated after weight & destination.

International shipments, outside EU are not inclusive of duties and taxes, customers are responsible for any fees, duties or taxes that may apply upon delivery.

Contact us first, before return your item/s: contact@timbustudio.com

You can return or exchange your product within 15 days of delivery.

The product must be in perfect condition.

Place the product(s) in the original shipping bag, or any other solid carton box or plastic bag.

The loss of any returned package is the responsibility of the customer.

Use below address for return & exchanges.

TIMBU

C/Balmes 181, 2-2

08006, Barcelona

Spain

UNCOLLECTED PACKAGES

TIMBU reserves the right to charge you the actual cost for any shipping charges for uncollected packages. The shipping charges will be deducted from the amount paid for the order.

EXCHANGES

Purchased products are exchangeable into a different size.  All exchanges are based on stock availability.

SHOPPING CHARGES FOR RETURNING THE PRODUCT

Please note that you have to pay for the shipping charges when you return the products.

DEFECTIVE PRODUCTS

If you receive defective products, please notify us immediately.

Please always describe why you consider the product to be defective and please remember to refer to your order number. If TIMBU consider the products to be defective, TIMBU will make a full refund.

When returning the product please contact us contact@timbustudio.com

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